We are committed to providing you with best in class products, leading-edge technology, and the highest level of customer service.
To deliver on that promise, we want to understand your needs above all else.
That's why we ask you to tell us what you think – how have we served you well and in what ways can we do better.
We take your feedback very seriouslyand it becomes the foundation for our investments.
Here are a few examples of how we responded to feedback from last year's Client Satisfaction Survey:
- In January we launched Radius Pay a Friend, allowing you to instantly send money easily and securely.
- In February we began offering an additional 36 hours of customer service support each week, answering calls Monday - Friday, 8:30 AM - 1:00 AM ET and Saturday - Sunday, 8:00 AM - 8:00 PM ET.
- In April we expanded our Government Guaranteed Lending program and now provide financing to small businesses across the country.
- In September we added Samsung Pay and Android Pay to our mobile wallet options, which previously included Apple Pay, to provide you with a variety of payment options that fit your lifestyle.
- Throughout the year we've added many talented team members to better support you.
To help us continually improve our customer service, please take a moment to complete our latest Client Satisfaction Survey.
We look forward to hearing your thoughts, and thank you for choosing to bank with Radius Bank!
1 No purchase necessary to enter or win. A purchase will not increase your chances of winning. One entry per person. Entries must be completed in their entirety and received no later than 11:59 PM ET on 11/30/2016. Employees and immediate family members of Radius Bank employees are not eligible to win. Five (5) winners will be drawn at random and notified no later than 11/30/2016. For a complete set of rules, visit radiusbank.com/policies/survey-sweepstakes-rules, or contact Customer Service via telephone at 800-242-0272. Visit radiusbank.com/contact for Customer Service hours. VISA is neither affiliated with nor endorses this sweepstakes. Federal, state and local taxes may apply. © 2016 VISA. All rights reserved. © 2016 Radius Bank.